Effective Date: July 29, 2026

Welcome to Crafted Pahad. These Terms & Conditions govern your use of our website and the purchase of products available through our platform. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

Crafted Pahad is an online platform dedicated to promoting authentic Himalayan handicrafts and artisan-made products sourced from skilled craftspeople across Uttarakhand and other Himalayan regions. Our goal is to preserve traditional craftsmanship while providing customers with high-quality, handcrafted products.

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You also agree that the information you provide is accurate, complete, and current.

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, because many of our products are handmade, slight variations in color, texture, size, pattern, or finish may occur. Such variations are natural characteristics of handcrafted products and should not be considered defects. Product images are intended for representation only and may differ slightly due to lighting, photography, or screen settings.

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified. Prices include applicable taxes unless stated differently. Shipping charges, if applicable, will be calculated and displayed during checkout. Crafted Pahad reserves the right to change product prices, discontinue products, or modify product information without prior notice.

When you place an order, you will receive an order confirmation by email or SMS. This confirmation does not signify acceptance of your order. We reserve the right to accept, reject, or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, payment issues, or any other valid reason. If your order is cancelled after payment has been received, the amount will be refunded through the original payment method.

Payments made on our website are processed through secure and trusted payment gateways. We accept various payment methods, including UPI, debit cards, credit cards, net banking, digital wallets, and other payment options available during checkout. Crafted Pahad does not store your card or banking information.

We strive to dispatch orders within the estimated timelines mentioned on our website. Delivery schedules may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances. Crafted Pahad is not responsible for delays caused by logistics partners or events beyond our reasonable control.

Returns, refunds, and exchanges are governed by our Return & Refund Policy. Customers are advised to review the policy before making a purchase. Customized, personalized, or made-to-order products may not be eligible for return unless they are received damaged or defective.

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted. Approved refunds for cancelled orders will be processed in accordance with our Return & Refund Policy.

All content available on the Crafted Pahad website, including logos, brand names, product descriptions, photographs, graphics, text, website design, icons, and other materials, is the intellectual property of Crafted Pahad or its licensors and is protected under applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

Users agree not to misuse the website in any manner. This includes providing false information, attempting unauthorized access to our systems, interfering with website functionality, uploading malicious software, violating applicable laws, or engaging in fraudulent activities. We reserve the right to suspend or terminate access to users who violate these Terms.

Because our products are handcrafted by skilled artisans, natural variations in material, color, grain, texture, and finish are an inherent part of the manufacturing process and contribute to the uniqueness of each item. These characteristics should not be treated as manufacturing defects.

To the maximum extent permitted by law, Crafted Pahad shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products. Our total liability, if any, shall not exceed the amount paid by the customer for the relevant product.

Our website may contain links to third-party websites for your convenience. Crafted Pahad does not control or endorse these websites and is not responsible for their content, policies, services, or practices. Accessing third-party websites is at your own risk.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Crafted Pahad shall not be held responsible for delays or failure to fulfill its obligations due to circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, pandemics, government restrictions, strikes, transportation disruptions, internet failures, or other force majeure events.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes become effective immediately upon publication on our website. Continued use of the website after such updates constitutes your acceptance of the revised Terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Uttarakhand, India.

If you have any questions regarding these Terms & Conditions, you may contact us at support@craftedpahad.com or call us at +91 7817047772. We are committed to providing timely assistance and ensuring a positive experience for our customers.