Refund and Returns Policy
Shipping & Return Policy
Last Updated: 05 June 2026
Welcome to Crafted Pahad. We are committed to delivering authentic handmade products with care and ensuring a smooth shopping experience. Please read our Shipping & Return Policy carefully before making a purchase.
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Handmade and customized products may require additional processing time. The estimated dispatch timeline will be mentioned on the product page.
Orders are not shipped or delivered on Sundays or public holidays.
Shipping Coverage
We currently ship across India. International shipping may be available for select products and locations.
Estimated Delivery Time
Metro Cities: 3–7 business days
Other Locations: 5–10 business days
Remote Areas: 7–14 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing tracking details. Customers can use the tracking information to monitor the status of their shipment.
Damaged or Lost Shipments
If your package arrives damaged, please contact us within 48 hours of delivery with clear photographs of:
The product received
The packaging
The shipping label
If your order is lost in transit, we will coordinate with the courier partner and provide an appropriate resolution.
Return & Replacement Policy
Eligibility for Returns
Due to the handcrafted nature of our products, returns are accepted only under the following circumstances:
The product received is damaged during transit.
The wrong product was delivered.
The product has a manufacturing defect.
To request a return or replacement, customers must contact us within 48 hours of delivery and provide relevant photographs or videos as proof.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products.
Products purchased during clearance or special sale events.
Products damaged due to misuse, improper handling, or normal wear and tear.
Minor variations in color, texture, size, or finish that are characteristic of handmade products.
Please note that handcrafted items may have slight imperfections that add to their uniqueness and are not considered defects.
Replacement Process
Once the issue is verified:
A replacement product will be shipped at no additional cost, subject to product availability.
If a replacement is unavailable, customers may be offered store credit or a refund at our discretion.
Refund Policy
Refund Approval
Refunds are processed only after the returned item has been received and inspected by our team.
Refund Timeline
Approved refunds will be processed within 5–10 business days.
The refunded amount will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping Charges
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Refunds for approved cancellations will be processed within 5–10 business days.
Contact Us
If you have any questions regarding shipping, returns, replacements, or refunds, please contact us:
Crafted Pahad
Email: marketing@craftedpahad.com
Phone: +91-7817047772
Business Hours: Monday to Saturday, 10:00 AM – 06:00 PM
We value your trust and appreciate your support for handcrafted products and local artisans.
Shipping & Return Policy
Last Updated: 05 June 2026
Welcome to Crafted Pahad. We are committed to delivering authentic handmade products with care and ensuring a smooth shopping experience. Please read our Shipping & Return Policy carefully before making a purchase.
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Handmade and customized products may require additional processing time. The estimated dispatch timeline will be mentioned on the product page.
Orders are not shipped or delivered on Sundays or public holidays.
Shipping Coverage
We currently ship across India. International shipping may be available for select products and locations.
Estimated Delivery Time
Metro Cities: 3–7 business days
Other Locations: 5–10 business days
Remote Areas: 7–14 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing tracking details. Customers can use the tracking information to monitor the status of their shipment.
Damaged or Lost Shipments
If your package arrives damaged, please contact us within 48 hours of delivery with clear photographs of:
The product received
The packaging
The shipping label
If your order is lost in transit, we will coordinate with the courier partner and provide an appropriate resolution.
Return & Replacement Policy
Eligibility for Returns
Due to the handcrafted nature of our products, returns are accepted only under the following circumstances:
The product received is damaged during transit.
The wrong product was delivered.
The product has a manufacturing defect.
To request a return or replacement, customers must contact us within 48 hours of delivery and provide relevant photographs or videos as proof.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products.
Products purchased during clearance or special sale events.
Products damaged due to misuse, improper handling, or normal wear and tear.
Minor variations in color, texture, size, or finish that are characteristic of handmade products.
Please note that handcrafted items may have slight imperfections that add to their uniqueness and are not considered defects.
Replacement Process
Once the issue is verified:
A replacement product will be shipped at no additional cost, subject to product availability.
If a replacement is unavailable, customers may be offered store credit or a refund at our discretion.
Refund Policy
Refund Approval
Refunds are processed only after the returned item has been received and inspected by our team.
Refund Timeline
Approved refunds will be processed within 5–10 business days.
The refunded amount will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping Charges
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Refunds for approved cancellations will be processed within 5–10 business days.
Contact Us
If you have any questions regarding shipping, returns, replacements, or refunds, please contact us:
Crafted Pahad
Email: marketing@craftedpahad.com
Phone: +91-7817047772
Business Hours: Monday to Saturday, 10:00 AM – 06:00 PM
We value your trust and appreciate your support for handcrafted products and local artisans.
