Return & Refund Policy

Effective Date: July 29, 2026

At Crafted Pahad, every product is carefully handcrafted by skilled artisans using traditional techniques and natural materials. Due to the unique nature of handmade products, each item may have slight variations in color, texture, size, or finish. These natural variations are not considered defects and are a part of the product’s authenticity.

We maintain a No Return and No Refund Policy for all orders unless the product delivered is damaged during transit or has a genuine manufacturing defect.

Customers are requested to inspect their order immediately upon delivery. If you receive a product that is damaged or defective, you must notify us within 48 hours of receiving the order by emailing support@craftedpahad.com or calling +91 7817047772. Your request should include your order number, a description of the issue, and clear photographs or videos showing the damaged or defective product along with the original packaging.

Once we receive your request, our team will review the information provided. If the claim is found to be valid, we may, at our sole discretion, offer a replacement for the product or issue a refund to the original payment method. Crafted Pahad reserves the right to reject any claim if the damage is found to be caused by misuse, improper handling, normal wear and tear, or if the request is made after the specified reporting period.

Returns or refunds will not be accepted for reasons including, but not limited to, change of mind, personal preference, incorrect product selection, slight variations in color or texture, natural imperfections associated with handcrafted products, delays caused by courier services, or dissatisfaction arising from expectations that differ from the product description.

Products must not be used, altered, washed, repaired, or damaged by the customer before a return request is submitted. The product should be returned in its original condition with all original packaging, tags, accessories, and invoices, if requested by our support team.

If a replacement is approved and the same product is unavailable, Crafted Pahad may offer an alternative product of similar value or issue a refund at its discretion.

Refunds, where applicable, will be processed to the original payment method within 7–10 business days after the returned product has been received and successfully inspected. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Crafted Pahad reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

For any questions regarding this policy, please contact us at support@craftedpahad.com or call +91 7817047772.